Shipping and Returns
Shipping to US is currently free for all products.
Shipping to Canada is temporary suspended due to Canada Post Strike for Original Paintings and Fun Goodies.
Do you offer international shipping?
Yes! I offer shipping to the following countries.
3-6 business days: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, Italy, Luxembourg, Monaco, Netherlands, New Zealand, Poland, Portugal, Romania, Spain, Sweden, United Kingdom.
4-12 business days: Hong Kong SAR China, India, Macao SAR China, Mexico, Singapore, South Korea, Switzerland, Türkiye.
More countries coming soon.
* For original painting I am only shipping to US and Canada only.
How long does my order take to ship?
I usually ship my product within 1-3 business days. The shipping time depends on the product and the location of the customer. Shipping to US typically takes 2-3 business days. Shipping to Europe takes around 3-6 business days. And Shipping to other countries takes 4-12 business days.
What is your return policy?
I currently do not accept return or exchange. If your order arrived damaged, or a wrong order is sent to you, please contact me at sharon.zhan.art@gmail.com and I will help you sort it out.
What if my package is lost?
Unfortunately the post office is fully in charge of delivering your package once I drop them off. Please contact the post office with the order tracking number to locate your missing package.